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Patient Advocate

Robert Wood Johnson University Hospital Rahway is committed to providing quality care in a compassionate manner. If a patient or visitor has any concern related to care, safety or service, we encourage them to bring it to our attention through our Patient Advocate program. Among other services, a hospital Patient Advocate ensures patient rights are upheld by:

  • Promoting patient rights and responsibilities
  • Acting as a liaison between patients and hospital staff
  • Working to resolve complaints and grievances
  • Assisting in securing interpreter services
  • Assisting with patients’ special needs

Contact Information
Patient Advocate Office
Phone: 732.499.6136

Mary Jackson, Manager of Patient Experience, Mjackson@rwjuhr.com
Donna DiDonato, Coordinator of Patient Advocacy, DDidonato@rwjuhr.com

Should a matter remain unresolved, the patient or visitor may wish to speak with the following organizations as well:

New Jersey Department of Health 800.792.9770
The Joint Commission: 800. 994. 6610

Patient Stories

  • "I was ready to fight hard. Being a mom with a four year old daughter just made me push harder. I didn't stop living. I didn't stop being a mom."

    Kriss
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  • “It really shows how fortunate I am.”

    Katelyn
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  • "I went to bed and woke up at about 2am with the most severe and indescribable pain in my chest"

    Tom
    Read More

Patient Stories

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