Patient Advocate

Robert Wood Johnson University Hospital Rahway is committed to providing quality care in a compassionate manner. If a patient or visitor has any concern related to care, safety or service, we encourage them to bring it to our attention through our Patient Advocate program. Among other services, a hospital Patient Advocate ensures patient rights are upheld by:

  • Promoting patient rights and responsibilities
  • Acting as a liaison between patients and hospital staff
  • Working to resolve complaints and grievances
  • Assisting in securing interpreter services
  • Assisting with patients’ special needs

Contact Information
Patient Advocate Office
Phone: 732.499.6136

Mary Jackson, Manager of Patient Experience, Mary.Jackson@rwjbh.org
Meredith Platzke, Coordinator of Patient Advocacy. Meredith.Platzke@rwjbh.org
Should a matter remain unresolved, the patient or visitor may wish to speak with the following organizations as well:

New Jersey Department of Health 800.792.9770
The Joint Commission: 800. 994. 6610

Patient Stories

  • “I realized this is not going to kill you, this is not going to beat you. They always gave me that positive push.”

    Norbert
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  • “The nurses were so patient. When you’re dealing with people who are as sick as I was, it takes a special kind of person.”

    Kevin
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  • “The difference is amazing...I just feel good.”

    Kathleen
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Patient Stories

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