Patient Advocate

Robert Wood Johnson University Hospital Rahway is committed to providing quality care in a compassionate manner. If a patient or visitor has any concern related to care, safety or service, we encourage them to bring it to our attention through our Patient Advocate program. Among other services, a hospital Patient Advocate ensures patient rights are upheld by:

  • Promoting patient rights and responsibilities
  • Acting as a liaison between patients and hospital staff
  • Working to resolve complaints and grievances
  • Assisting in securing interpreter services
  • Assisting with patients’ special needs

Contact Information
Patient Advocate Office
Phone: 732.499.6136

Mary Jackson, Manager of Patient Experience, Mjackson@rwjuhr.com
Donna DiDonato, Coordinator of Patient Advocacy, DDidonato@rwjuhr.com

Should a matter remain unresolved, the patient or visitor may wish to speak with the following organizations as well:

New Jersey Department of Health 800.792.9770
The Joint Commission: 800. 994. 6610

Patient Stories

  • Before surgery, walking a half mile took 45 minutes. Now it takes me 12.

    Reginald
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  • “I was petrified of climbing stairs,” she says. “Now, I’m more confident."

    Anita
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  • “It really shows how fortunate I am.”

    Katelyn
    Read More

Patient Stories

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