Patient Advocate

Robert Wood Johnson University Hospital Rahway is committed to providing quality care in a compassionate manner. If a patient or visitor has any concern related to care, safety or service, we encourage them to bring it to our attention through our Patient Advocate program. Among other services, a hospital Patient Advocate ensures patient rights are upheld by:

  • Promoting patient rights and responsibilities
  • Acting as a liaison between patients and hospital staff
  • Working to resolve complaints and grievances
  • Assisting in securing interpreter services
  • Assisting with patients’ special needs

Contact Information
Patient Advocate Office
Phone: 732.499.6136

Mary Jackson, Manager of Patient Experience, Mary.Jackson@rwjbh.org
Meredith Platzke, Coordinator of Patient Advocacy. Meredith.Platzke@rwjbh.org
Should a matter remain unresolved, the patient or visitor may wish to speak with the following organizations as well:

New Jersey Department of Health 800.792.9770
The Joint Commission: 800. 994. 6610

Patient Stories

  • “The difference is amazing. On a scale of 10, the pain in my knees has gone from nine or 10 down to a two, and I’m taking three medications instead of nine. My blood pressure is normal. I just feel good.”

    Kathleen
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  • “My motto is, ‘Cancer’s not going to rule me. I’m gonna rule the cancer.’”

    Cindy
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  • “I tried to lose weight many times, but nothing worked. If I lost five pounds, I gained back 10 or 15."

    Marilyn
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Patient Stories

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