Providing Safe, High-Quality Care in a Patient-Centered Environment

Patient Experience is our commitment to deliver on the patient promise of providing safe, high quality, compassionate care in a patient-centered environment. We do this by having a strong foundation of engaged and resilient care teams across the entire continuum of care.

Every one of our employees, no matter their title or job description, clinical or non-clinical, plays a role in shaping and enhancing our patients' experiences and eliminating emotional harm. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment. This means being respectful, keeping them informed, and making sure they are connected to us and to their care plans by listening and taking action.

this image shows the continuum of care for the best patient experience

Patient and Family Advisory Councils

Your voice matters. The physicians and staff at RWJBarnabas Health are committed to providing the highest quality care and an exceptional patient and family experience. Our Patient and Family Advisory Councils (PFACs), representing our current and/or past patient and family community members, strengthen the collaboration between patients, family members and the health care team to deliver the highest standards of safe, comprehensive and compassionate health care.

Learn more about our PFACs.

Join us! If you have any questions or know someone who is interested in possibly becoming a PFAC member, please contact:

Jill Anderson
Corporate Vice President
Patient Experience
RWJBarnabas Health

Contact Us

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

After patients and their loved one’s experience RWJBarnabas Health, they often wish to share their compliments, concerns or suggestions for improvement on the care they've received. We welcome your feedback. To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact: