Patient Satisfaction and Concerns

Our goal is to deliver high quality, compassionate, family-centered care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Every one of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

We are privileged that you have chosen us for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your experience with us, to recognize a team member or department for providing exceptional service while you were with us, or to address ethical issues or concerns, please contact:

Children's Specialized Hospital's Patient Experience Department at 732.258.7007

To share any comments or concerns related to quality of care or safety, please contact:

Children's Specialized Hospital Management at 732.258.7134

In addition, Children's Specialized Hospital is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals may contact The Joint Commission:

  • At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the homepage of the website
  • By fax to 630.792.5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

Patient Stories

  • I loved rec therapy most, said Nick. Playing games and hanging out with Burton [CSH’s facility dog] was the best part.

    Nicholas
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  • For families who are coming to CSH for the first time, I want you to know you’re in the best place. The staff is phenomenal and they really care, not only about the kids but about the families, too.

    Corey
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  • “Think about all the good that is happening, even the littlest progression in recovery. Focus on that!”

    Jayson
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Patient Stories

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