Open Accessibility Menu

Provider FAQs

  1. Q. What are the credentialing requirements to become a network provider?
A. Please see our credentialing requirements on the Provider homepage.
  1. Q. Who do I contact for problems with clinical services?
A. Clinical Director, EAP Services: Tom Moore, email to
  1. Q. Who do I contact for issues regarding Supervisory Referrals?
A. Assistant Director, EAP Services: Sheana Ditri, email to
  1. Q. Who do I contact with questions about provider credentialing, network development, or site visits?
A. Director of Network Management: Dawn Fenske,

Mailing Address:
RWJBarnabas Health, One Source EAP c/o Provider Relations, P.O. Box 608, Toms River, NJ 08754

Telephone: (800) 722-6976 Option 1| Fax 732-505-3882| Email

  1. Q. Who do I contact regarding EAP Billing?
A. Questions regarding processing and tracking service logs, check requests, and payments made to network providers, or help identifying billing problems, and resolving them, contact:

Billing Administrator:

EAP Billing Address:
RWJBarnabas Health, One Source EAP c/o EAP Billing, P.O. Box 608, Toms River, NJ 08754
Email completed Billing Logs to or fax (732) 505-3882
Telephone: (800) 722-6976 Option 2| Fax (732)-505-3882| Email

  1. Q. How do I make changes to my profile, such as adding a new location, changing my contact information, address, EIN/TIN, or remove a location, etc?
A. It is simple to make changes to your profile. Go to our Forms page (link) and choose the Add/Change/Remove form. Follow the instructions to complete the form and click save and submit.
  1. Q. Where can I find a blank W-9 form?
A. Click here to get a blank W-9 form. After you download and complete it, you can either scan and email it to, or fax it to (732) 505-3882.
  1. Q. Where do I find a blank billing log?
A. You will find the billing log pdf on our forms page
  1. Q. Can I request direct deposit, for claim payments?
A. Yes, our automated clearing house provides direct deposit for EAP services rendered. It’s as easy as A, B, C.

A = Ask for direct deposit from the EAP Billing Administrator
B = Provide your Bank Information
C = You’ll See reimbursement 10 days faster!

Please note: Your REQUEST MUST BE ON COMPANY / GROUP LETTERHEAD. See the sample below:

ketterhead example

One Source Employee Assistance Program

Patient Stories

  • “We would highly recommend working with the EAP to improve dynamics on your team, provide support to leaders and team members that may be struggling.”

    Read More

Patient Stories

  • Watch Testimonial