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How Do I Use My EAP Benefit?

Make sure your employer provides One Source EAP. Your Human Resources team can verify if you are covered.

Using your benefit is simple.

  • Call One Source EAP at 1-800-300-0628 and a Central Access Specialist will answer your call, 24 hours a day, seven days a week, 365 days a year – even holidays.
  • You’ll be asked a few questions to verify coverage and assess your situation
  • You’ll be provided with the contact information for one or more counselors within a 20 minute or 20 mile radius of the location requested.
  • Contact one or more of the providers to make your first appointment. Should you have difficulty, please contact us, One Source can help you make an appointment.
  • Once you have scheduled your initial appointment, call the (800) 300-0628 and provide the date and time of the appointment. The Access Center will then provide the selected counselor with an authorization number.
  • Should you require additional sessions, contact your insurance carrier for authorization and verification of any out of pocket expense (i.e., copay, deductible, coinsurance) that may be your responsibility

One Source Employee Assistance Program

Patient Stories

  • “We would highly recommend working with the EAP to improve dynamics on your team, provide support to leaders and team members that may be struggling.”

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Patient Stories

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