Patient and Family Advisory Council

Established 2016

RWJ Hamilton PFAC Group

Why A PFAC Is Needed:

The Patient and Family Advisory Council (PFAC) Charge:
The Patient Family Advisory Council is dedicated to strengthening collaboration between patients and family members and the health care team so as to enhance RWJ Hamilton’s ability to deliver the highest standard of safe, comprehensive and compassionate health care.

The list below includes - but is not limited to - PFAC principle responsibilities:

  • Provide information to administrative, clinical and medical staff about the needs and concerns of patients and family members
  • Work with staff to improve services that affect patients and family members
  • Participate as appropriate in the design or re-design of patient care areas
  • Assist in the planning of new patient-related programs
  • Serve as a resource to the health care team, providing the patient and family perspective on a wide variety of patient-related issues, including quality, patient safety, service excellence, staff recruitment, program planning, services and policies

Who Is Involved?

The RWJ University Hospital Hamilton PFAC currently has six members, all with different backgrounds and experiences. All of them have either been patients or have family members who have been patients at the hospital. Their knowledge of how the hospital operates, from a patient point of view, is valuable information as we continuously strive to enhance care and patient experience. All six of our current PFAC members are active volunteers at the hospital.

Advisory Council Members


  • Provided input into the discharge lean project, which helped improve patient discharge times by over 30 minutes.
  • Helped to develop the ICU patient brochure, which helps to educate families on the care in the ICU.
  • Provided recommendations on questions to be included on the patient satisfaction survey.
  • Tested and provided feedback on the Central Scheduling app designed to assist in patient registration.

If you have questions or would like to join PFAC:
Contact Jennifer Shorey at (609) 584-6774.

Patient Stories

  • For Mary Jo Hartmann, the two hip replacement surgeries she underwent at Robert Wood Johnson University Hospital Hamilton were the "greatest miracle" of her life.

    Mary Jo
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  • Thanks to spine surgery at Robert Wood Johnson University Hospital Hamilton, a physician can walk without pain and is back to playing golf again.

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  • “I have so much more energy, and I’m going to the boardwalk, zoo, beach and pool with my husband and friends."

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Patient Stories

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