Satisfaction and Concerns

Our Patient Experience Promise

RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Cooperman Barnabas Medical Center

Our Service Excellence Department at 973-322-5459

In addition, Cooperman Barnabas Medical Center is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by e-mail at complaint@jointcommission.org




Patient Stories

  • “Should I kick myself for not getting it checked earlier, well sure, however the battle is here, right now,”

    Willa
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  • "I picked the right people. They brought me through a very difficult time.”

    Sarah Bass
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  • Maria’s advice, “It's really important to remember to do your due diligence and get your annual mammogram, get your ultrasound, your MRI, whatever it is that the doctors tell you, you need to do it.

    Maria
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Patient Stories

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