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Satisfaction and Concerns

Our Patient Experience Promise

RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Saint Barnabas Medical Center

Our Service Excellence Department at 973-322-5459

In addition, Saint Barnabas Medical Center is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by e-mail at complaint@jointcommission.org

Patient Stories

  • The nurses, and every other person we came in contact with, were caring, pleasant and professional.

    Max
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  • “We had a ton of confidence in these doctors,” said John. “And mom didn’t want to give up.”

    Joanna
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  • "Heart and Kidney Transplant Recipient Gets Two Second Chances At Life"

    Jean
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Patient Stories

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