Satisfaction and Concerns

Our Patient Experience Promise

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RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Jersey City Medical Center

Our Patient Satisfaction Department at 201-915-2041




Patient Stories

  • The sheer cleanliness and newness of the hospital is amazing, and the care is wonderful. I had the same level of care as I ever got in New York. I didn’t have to go through the trouble of traveling, and my friends and family didn’t have to hump through the ...

    Leigh
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  • "I realize how important the human connection is—for example, when somebody holds your hand during a biopsy, or when you come back from surgery and the nurses put their hand on your head and say everything will be fine. A patient should be treated like a ...

    Deval
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  • The neonatologists were always available and the care was amazing. From beginning to end, our experience was unbelievable.

    Dina
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Patient Stories

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