Satisfaction and Concerns

Our Patient Experience Promise

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RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Jersey City Medical Center

Our Patient Satisfaction Department at 201-915-2041

Patient Stories

  • “She’s a brave person ... to be open about her cancer to try and make a difference for other patients.”

    Kathleen
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  • "Since taking biologics, I’ve not had to call the office about breathing problems once.”

    Catherine
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  • “Friends told me they’d been going through the same thing and no one knew. A lot of women are ashamed to admit that infertility or miscarriage are issues for them.”

    Melanie
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Patient Stories

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