FAQ's for Employers

Occupational Medicine

1. What services do you provide for employers?

We provide comprehensive Employee Health and Occupational Health services, including pre-employment physicals, annual and baseline exams, DOT and non-DOT physicals, drug and alcohol testing, immunizations, respirator fit testing, return-to-work and fit-for-duty evaluations, medical surveillance, and regulatory-driven exams (OSHA, NFPA, etc.).

2. Can our employees be seen at multiple locations?

Yes. Employers may send employees to any of our designated locations. During onboarding, we ask employers to identify a primary location to streamline scheduling, billing, and communication.

3. How do we schedule appointments for our employees?

Appointments can be scheduled through your designated employer contact, by contacting our scheduling team, or via approved workflows established during onboarding. Some services may allow walk-ins depending on availability and service type.

4. How are we billed for services?

Billing is based on your executed contract or service agreement. Employers may choose invoice billing, consolidated monthly billing, or each encounter. Accurate billing contacts and addresses are required to ensure timely invoicing.

5. Who receives employee results and clearances?

Results are released according to your instructions and applicable regulations. Employers must designate authorized contacts for receiving medical clearances and non-clinical results. All medical information is handled in compliance with HIPAA and applicable privacy laws.

6. What information is needed to onboard as a new employer client?

To ensure a complete setup, we require a signed agreement, billing details, authorized points of contact, preferred locations, services requested, and result-distribution instructions. We provide an onboarding packet that includes next steps

7. Can services be customized to meet our organizational needs?

Yes. We work with employers to tailor service packages based on job requirements, regulatory standards, and workforce needs.

8. Who should we contact with questions or changes to our account?

Employers will be assigned a primary point of contact for operational, billing, and service-related questions.