Satisfaction & Concerns

Our Patient Experience Promise

RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact: nbipatientexperience@rwjbh.org

Newark Beth Israel Medical Center

Our Patient Satisfaction Department at 973-926-7180

In addition, Newark Beth Israel Medical Center is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by e-mail at complaint@jointcommission.org.

Patient Stories

  • “Some patients recover sooner than others, it truly depends on the individual,”

    Craig
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  • Never expecting to need the services of his colleagues, he was the recipient of the “world-class care of the entire team, most especially the nurses, and specifically Dorothy” and is grateful to his colleagues. “My hat is off to the team. This is truly a ...

    Martin
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  • The TAVR procedure improved my heart function and symptoms so much!

    Rosemary
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Patient Stories

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