Satisfaction & Concerns

Our Patient Experience Promise

Our goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

We always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen us for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Monmouth Medical Center Southern Campus

Our Patient Satisfaction Department at 732-886-4600

  • In addition, Monmouth Medical Center Southern Campus is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission:
    • At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
    • By fax to 630-792-5636
    • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

Patient Stories

  • Pulmonary rehabilitation helped Maxwell Friedlich breathe better so he could get back to what he loves to do: teach others how to create stained glass art.

    Maxwell
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  • "I was a walking time bomb"

    Ray
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  • “The nurses were positive and reassuring. I went home the same day, and life went on.”

    Nancy
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Patient Stories

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