Our Patient Experience Promise

RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Newark Beth Israel Medical Center

Our Patient Satisfaction Department at 973-926-5044

  • In addition, Newark Beth Israel Medical Center is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by e-mail at complaint@jointcommission.org

Patient Stories

  • “It was the working together of many different teams, all working in synchrony, that saved the life and saved the leg of this 12-year-old girl."

    Jissel
    Read More
  • Everyone I encountered during all my experiences at NBI were genuine and encouraging. I want everyone to know that serious health issues like I had are not the end of the world. We have a team of awesome doctors here to help us.

    Nefertiti
    Read More
  • “With the heart transplant at Newark Beth Israel Medical Center, they opened up a new life for me. Now I feel normal, and that makes me feel that I can do anything.”

    Gladis
    Read More

Patient Stories

  • Watch Testimonial
  • Watch Testimonial
  • Watch Testimonial