Important Information About Visitation Guidelines

at Jersey City Medical Center

Woman wearing a mask having her temperature taken while visiting the hospital The safety and well-being of our patients, visitors and staff is our number one priority. Please be aware of the following newly revised guidelines before visiting one of our hospitals or healthcare facilities:

No visitors will be allowed until further notice, including in behavioral health and outpatient facilities.

Patients arriving for emergency or inpatient services will be asked to provide contact information for a family member or friend who will receive updates on the patient’s care.

Visitation exceptions may be made in certain circumstances:

  • Patients with Special Needs
    One caregiver may accompany a patient with intellectual, developmental or other cognitive disabilities. An aide may also be permitted if the patient requires one.
  • Maternity and Labor & Delivery Units
    One significant other/support person may visit; must be the same person throughout the patient’s stay. A doula is also permitted throughout labor, delivery, and the entire postpartum hospital stay. The doula shall not count as the support person.
  • Neonatal Intensive Care Units
    Two parents/support persons can visit. Must be the same individuals throughout the patient’s stay.
  • Emergency Department
    Pediatric patient may be accompanied by one adult.
  • Same Day Surgery or Ambulatory Procedures at the Main Hospital
    Patients may have one support person with them prior to and after the procedure. The support person may remain with the patient through the initial intake process and may rejoin the patient for the discharge process. The support person will receive a phone call to rejoin the patient upon discharge.
  • Same Day Surgery or Ambulatory Procedures at the Ambulatory Surgery Center
    Exceptions will be made for one support person only for special circumstances, i.e. pediatric or special needs patients. Pediatric patients can have one caregiver or support person to stay in the waiting room while pediatric patient is undergoing procedure. For special needs patients, one caregiver can accompany the patient and wait in the waiting room, depending on the special needs. This is decided by the care team, including the surgeon, medical director and nursing team. For all other patients, no visitors are allowed and a designated person can drop off and pick up the patient outside the ASC.
  • Pediatric Psychiatric Patients
    One person may accompany the patient if/when a mutual agreement between the care team and the parents/guardian has been reached.
  • Outpatients
    Pediatric patients may be accompanied by one adult. An aide may also be permitted if an adult patient requires one.
  • End-of-Life Care
    In circumstances such as end-of life care, exceptions may be authorized by the care team. These situations will be considered based on the best interest and needs of the individual patient.

Visitors may not be present during procedures or in the recovery room, except for pediatrics, childbirth, and patients with an intellectual, developmental or other cognitive disability.

COVID-19 Patient Visitation

Visitation for patients with confirmed COVID-19 will be restricted to extenuating circumstances. For patients who are suspected to have COVID 19, visitation will be on hold for 24 hours or until COVID-19 test results are available.

Temperature, Symptom and Travel Screening

Approved visitors will be screened for the following and may not be allowed to visit or stay based on:

  • Temperature
  • Recent international travel history; anyone who has traveled within the last 14 days from states identified on the New Jersey Department of Health (NJDOH) travel restriction list or who has returned from international travel within the last 14 days will not be allowed to visit
  • Recent domestic travel to areas with widespread COVID-19 infection
  • Contact with individuals with known COVID-19; If any visitor has been advised to self-quarantine, they will not be allowed to visit
  • Cold or flu-like symptoms

Personal Protective Equipment (PPE)

All visitors will be required to wear a facemask. They may wear their own facemask/covering upon arrival to and throughout their stay in the facility, as recommended by the Centers for Disease Control and Prevention (CDC). If they do not have their own facemask/covering they will be provided one. While cloth masks are permitted, surgical masks are preferred.

The following are NOT PERMITTED as face covering as they do not protect others from bacteria spread, per the CDC:

  • masks with a vent/valve
  • gaiters
  • handkerchiefs

At the time of entrance, all visitors will be provided instruction on how to wear face masks.

An instruction sheet is posted throughout our facilities.

If an individual is permitted to visit a COVID-19-positive patient because of extenuating circumstances or if a patient is on isolation precautions, they will be provided with and must wear appropriate PPE as recommended by the CDC. Staff will direct the visitor on the appropriate PPE.

If a visitor refuses to wear a mask or other PPE as indicated, that individual will be asked to leave the facility.

Prior to and During the Visit

All visitors must perform hand hygiene before visiting a patient.

Once in the hospital or facility, permitted visitors shall remain in the patient’s room (or Emergency Department bay) as much as possible throughout the visit, except when directed by hospital or facility staff to leave during aerosol-generating procedure or other procedures in which visitors are usually asked to leave.

If an aerosol-generating procedure needs to be performed on a patient, the visitor must leave the room during the procedure and for one hour after the procedure is complete.

All visitors must comply with all reasonable requirements imposed by the hospital or facility to minimize the potential spread of infection.

Gatherings of family members, friends and other acquaintances of the patient in family lounges, waiting areas, the lobby, cafeterias or restaurants on campus is not permitted.

Jersey City Medical Center and RWJBH understands that a hospitalization can be a stressful and uncertain time for many. The visitation policy reflects our commitment to addressing the needs of our patients while prioritizing the safety of all those who enter our facilities.

Our staff and physicians are here to support you and your loved ones and will take into consideration any requests that are made beyond the parameters of this policy in the best interest of the patient.

With guidance from the New Jersey Hospital Association, New Jersey Department of Health, Centers for Disease Control and Prevention, and regional and local health departments, we are taking all the necessary steps to ensure the health, well-being and safety of our patients, our staff and the communities we serve.

When not available to visit, we encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, FaceTime, Skype and other means.

In-Room Virtual Visits

We thank you in advance for your understanding and patience.

Patient Stories

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