Satisfaction & Concerns

Our Patient Experience Promise

RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.

Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.

At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.

We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.

To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:

Monmouth Medical Center

Our Patient Satisfaction Department at 732-923-6695

  • In addition, Monmouth Medical Center is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by e-mail at complaint@jointcommission.org

Patient Stories

  • “We really weren’t sure at one point what the outcome would be. But the care Kat received at MMC gave me confidence because I knew all the right decisions were being made.”

    Kat
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  • "The new technology is amazing,” Adler says. “For new parents, it alleviates fears and provides additional support knowing their baby is OK.”

    Eileen
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  • “Maybe others will think, ‘Wow, she’s really confident about that — I should be confident, too.’”

    Siena
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Patient Stories

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