What's Next for Our Patient and Family Advisory Councils?
Goals for Future Quality, Safety and Overall Patient Experience Improvements
Goals for RWJBarnabas Health Patient and Family Advisory Councils (PFACs) involved the expansion of council members onto other Quality, Safety and other applicable committees as well as more members conducting rounding by utilizing the Agency for Health Care Research and Quality (AHRQ) and Institute for Patient- and Family-Centered Care (IFPCC) for reference and guidelines.
The council would also like to consider the standardization of best practice models at each site, such as the handwashing initiative.
Board Expansion and Community Involvement
Further focus will remain on recruitment, retention and reputation (having PFAC members attend community-related events on behalf of RWJBarnabas Health).
Assessment and Benchmarking
A survey capturing quantitative and qualitative data will be developed and then disseminated to the PFAC representatives at each site in order to gauge what is working well and what needs to be improved, and to capture best practices and accomplishments for future reports.
EPIC Project Participation
PFAC members have assisted with key Epic decisions such as providing input into the marketing plan for MyChart, the patient portal.
