Important Information About Visitation Guidelines

at Community Medical Center

Woman wearing a mask having her temperature taken while visiting the hospitalThe safety and well-being of our patients, visitors and staff is our number one priority. Please be aware of the following newly revised guidelines before visiting one of our hospitals or healthcare facilities:

No visitors will be allowed until further notice, including in behavioral health and outpatient facilities.

Patients arriving for emergency or inpatient services will be asked to provide contact information for a family member or friend who will receive updates on the patient’s care.

Visitation exceptions may be made in certain circumstances:

  • Patients with Special Needs
    One caregiver may accompany a patient with intellectual, developmental or other cognitive disabilities. An aide may also be permitted if the patient requires one.
  • Pediatric Units
    Two parents/guardians will be permitted where the patient is a minor. If the pediatric patient has COVID-19, only one parent/guardian may visit. Must be the same individual throughout the patient’s stay.
  • Maternity and Labor & Delivery Units
    One significant other/support person may visit; must be the same person throughout the patient’s stay. A doula is also permitted throughout labor, delivery, and the entire postpartum hospital stay. The doula shall not count as the support person.
  • Neonatal Intensive Care Units
    Two parents/support persons can visit. Must be the same individuals throughout the patient’s stay.
  • Emergency Department
    Pediatric patient may be accompanied by one adult.
  • Same Day Surgery or Ambulatory Procedures
    Visitors will not be allowed. Caregivers/support person will be permitted in the hospital to escort the patient to their appointment or procedure area and leave immediately after. Exceptions will be made for parents of minors and caregivers for those with special needs. The caregiver/support person will receive a phone call to notify them when it is time to return and pick up the patient.
  • Pediatric Psychiatric Patients
    One person may accompany the patient if/when a mutual agreement between the care team and the parents/guardian has been reached.
  • Pediatric Rehabilitation Inpatient Units
    One parent/guardian/caregiver is permitted at all times; a second parent/guardian/caregiver may be permitted for coordinated training purposes when approved by the care team.
  • Pediatric and Adult Long-Term Care Units/Transitional Care Units
    For the most up-to-date information about visitation, contact the Community Medical Center (CMC) Transitional Care Unit at (732) 557-2270.
  • Outpatients
    May be accompanied by one adult. An aide may also be permitted if the patient requires one.
  • End-of-Life Care
    In circumstances such as end-of life-care, exceptions may be authorized by the care team. These situations will be considered based on the best interest and needs of the individual patient.

Visitors may not be present during procedures or in the recovery room, except for pediatrics, childbirth, and patients with an intellectual, developmental or other cognitive disability.

COVID-19 Patient Visitation

Visitation for patients with confirmed COVID-19 will be restricted to extenuating circumstances only such as hospice or end of life. For patients who are Persons Under Investigation (PUI) that have symptoms, visitation will be on hold for 24 hours or until COVID-19 test results are available.

Temperature, Symptom and Travel Screening

Approved visitors will be screened for the following and may not be allowed to visit or stay based on:

  • Temperature
  • Recent international travel history; anyone who has traveled within the last 14 days from states identified on the NJDOH travel restriction list or who has returned from international travel within the last 14 days will not be allowed to visit
  • Recent domestic travel to areas with widespread COVID-19 infection
  • Contact with individuals with known COVID-19; If any visitor has been advised to self-quarantine, they will not be allowed to visit.
  • Cold or flu-like symptoms

Personal Protective Equipment (PPE)

All visitors will be required to wear a face mask. They may wear their own face mask/covering upon arrival to and throughout their stay in the facility, as recommended by the Centers for Disease Control and Prevention (CDC). If they do not have their own face mask/covering they will be provided one.

At the time of entrance, all visitors will be provided instruction on how to wear face masks. An instruction sheet is posted throughout our facilities.

If an individual is permitted to visit a COVID-19-positive patient because of extenuating circumstances or if a patient is on isolation precautions, they will be provided with and must wear appropriate PPE as recommended by the CDC. Staff will direct the visitor on the appropriate PPE.

If a visitor refuses to wear a mask or other PPE as indicated, that individual will be asked to leave the facility.

* Face masks with valves will not be permitted as the valves allow unfiltered air to be released. This does not protect others from bacteria spread, per the CDC.

Prior to and During the Visit

All visitors must perform hand hygiene before visiting a patient.

Once in the hospital or facility, visitors shall remain in the patient’s room (or Emergency Department bay) as much as possible throughout the visit, except when directed by hospital or facility staff to leave during aerosol-generating procedure or other procedures in which visitors are usually asked to leave.

If an aerosol-generating procedure needs to be performed on a patient, the visitor must leave the room during the procedure and for one hour after the procedure is complete.

All visitors must comply with all reasonable requirements imposed by the hospital or facility to minimize the potential spread of infection.

Gatherings of family members, friends and other acquaintances of the patient in family lounges, waiting areas, the lobby, cafeterias or restaurants on campus is not permitted.

Keeping You and Your Loved Ones Safe

RWJBH understands that a hospitalization can be a stressful and uncertain time for many. The visitation policy reflects our commitment to addressing the needs of our patients while prioritizing the safety of all those who enter our facilities.

Our staff and physicians are here to support you and your loved ones and will take into consideration any requests that are made beyond the parameters of this policy in the best interest of the patient.

With guidance from the New Jersey Hospital Association, New Jersey Department of Health, Centers for Disease Control and Prevention, and regional and local health departments, we are taking all the necessary steps to ensure the health, well-being and safety of our patients, our staff and the communities we serve.

When not available to visit, we encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, FaceTime, Skype and other means.

In-Room Virtual Visits

We thank you in advance for your understanding and patience.

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