Please view our Flu Visitation Guidelines before you visit.

Concierge Service

Monday – Friday, 11:00am – 7:30pm | Located in the Main Lobby or Dial Extension 7004

At The Bristol-Myers Squibb Children’s Hospital at Robert Wood Johnson University Hospital, we understand that being hospitalized can be hard for both patients and their families. It is our top priority to make sure that your time here is the best that it can be. To deliver on that commitment, we have created the Robert Wood Johnson Concierge Service to support you before, during and after your stay with us. RWJ Concierge Services is available to help create the most comfortable environment for patients, visitors and guests. From securing transportation to finding pet care to delivering items to ordering flowers and gifts, turn to Concierge to make your stay at The Bristol-Myers Squibb Children’s Hospital at Robert Wood Johnson University Hospital more comfortable.

For patients:

  • Transportation to & from the hospital
  • Business services – postage, notary, fax & copy
  • In-hospital errands
  • Pet services
  • Restaurant delivery
  • Salon services
  • Purchase items from the gift shop

For visitors:

  • Gifts & flowers for the patient
  • Gift wrapping
  • Travel & transportation suggestions & booking hotels, car rentals, etc.
  • Area information
  • Referrals for support groups or volunteer opportunities

Contact Concierge Services

The Concierge Service desk is located in the main lobby of Robert Wood Johnson University Hospital and can be reached on-site by dialing extension 7004.

Concierge Services are available Monday – Friday, 11:00 a.m. to 7:30 p.m.

Patient Stories

  • "I was ready to fight hard. Being a mom with a four year old daughter just made me push harder. I didn't stop living. I didn't stop being a mom."

    Read More
  • “It really shows how fortunate I am.”

    Read More
  • "I went to bed and woke up at about 2am with the most severe and indescribable pain in my chest"

    Read More

Patient Stories

  • Watch Testimonial
  • Watch Testimonial
  • Watch Testimonial