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Quality

RWJBarnabas Health: Delivering Excellence Together

At RWJBarnabas Health, we deliver the best care to our patients, each and every day.

No matter which RWJBarnabas Health facility you visit, from our highly ranked acute care hospitals to our state-of-the-art outpatient centers and specialty care facilities, you'll discover healthcare that makes you feel good. Along with leading edge medical treatments from competent medical providers, we guarantee excellence at every turn.

Quality care at RWJBarnabas Health

Actions Speak Louder Than Words

These days, most healthcare providers claim to provide "quality healthcare." At RWJBarnabas Health, we strive daily to provide quality care that’s better. Sure, we have been recognized for clinical excellence, extraordinary patient care and superior outcomes, but we believe improvement is always necessary to deliver the care our patients deserve. Attaining quality is not enough—we want to be better.

To guide these efforts, we built a framework to ensure patient experiences are consistent with our best practices. We regularly educate each team member on how to apply these standards so you and your family receive the highest level of care—even in the smallest details.

These are a few areas we’re focused on:

  • Meeting and Exceeding Industry Standards: Our institutional policies and procedures comply with—and often exceed—all necessary laws and generally accepted medical standards.
  • Safe Care: We maintain stringent systems for appropriate care and medical accuracy, and drive patient safety through the use of proven protocols.
  • Clinical Excellence: We analyze and advance our care repeatedly to ensure that we are using the best possible methodologies.
  • Clinical Resource Management: We manage resources to deliver care effectively and efficiently.
  • Respectful Care: Respecting an individual’s and family’s values and customs allows us to honor their needs and choices.

Enabling a Team of True Caregivers

We help our physicians and staff members deliver above-and-beyond quality by making sure that they have the right tools and an appropriate environment within which they can provide better care. They are held responsible for implementing our best practices consistently and, as a result, are dedicated to practicing these standards.

Our culture is based on these three principles:

  • Consistent Care: Our employees take care of you. That means you can count on being able to ask for and receive the information you need and the care you deserve—at any RWJBarnabas Health facility.
  • Continuous Improvement: We listen to our patients, medical staff and employees, and analyze our own performance to cultivate regular improvements. We strive to continuously grow and improve care by applying best practices and developing new ways to deliver tangible excellence.
  • Quality: We reward our employees and staff by recognizing outstanding care, excellence in clinical programs, extraordinary patient outcomes, and bold leadership.

At RWJBarnabas Health, our goal is to provide patients and their loved ones with the highest quality of care at world-class facilities that are close to home. We are dedicated to providing an extraordinary range of services while continually striving to improve patient satisfaction. Along with our credentialed staff and state-of-the-art facilities, this demonstrates our continuous commitment to quality that truly goes above and beyond.

John F. Bonamo, MD, MS, FACOG
Executive Vice President, Chief Medical and Quality Officer
RWJBarnabas Health

To help each staff member deliver quality healthcare, we educate and apply the latest and best practices so you and your family can benefit from the highest level of care-even in the smallest details.

  • Meeting and Exceeding Industry Standards: Our institutional policies and procedures comply with, and often exceed all necessary laws and generally accepted healthcare standards.
  • Safe Care: We maintain stringent systems for ensuring appropriate care and medical accuracy, and drive patient safety through the use of protocols.
  • Clinical Excellence: We analyze and improve our care to assure that we are using best practices.
  • Clinical Resource Management: We manage resources to deliver care effectively and efficiently.
  • Respectful Care: Respecting an individual’s and family’s values and customs allows us to honor their needs and choices.

We then encourage our staff around three important principles: To Be Committed, To Be Responsible, and To Be Quality in all it means to you.

Each RWJBarnabas Health employee independently contributes to ensuring that your clinical care and your experience are outstanding. We help our physicians and staff to do better by assuring that they have an appropriate environment within which they can provide care:

  • Culture of Responsibility: Our employees take care of you. That means you can count on asking and receiving the information you need, the care you deserve, and a helpful, willingness to deliver care, no matter which RWJBarnabas Health facility you visit.
  • Continuous Improvement: We listen to our patients, medical staff and employees, and analyze our own performance. We strive to continuously grow and improve care by applying best practices and developing new ways to deliver on excellence.
  • Culture of Quality: We not only look for ways to improve, we reward our employees and staff by recognizing outstanding care, excellence in clinical programs, extraordinary patient outcomes and bold leadership.

At RWJBarnabas Health, our goal is to provide patients with the highest quality of care at world-class facilities close to home. We are dedicated to providing an extraordinary range of services while continually striving to improve patient satisfaction. Our focus on patient satisfaction, our extensive depth and breadth of services, and our cutting edge facilities demonstrate our continuous commitment to quality.

John F. Bonamo, MD, MS, FACOG
Executive Vice President, Chief Medical and Quality Officer
RWJBarnabas Health