RWJBarnabas Health Patient Portal Frequently Asked Questions (FAQs)

What is the RWJBarnabas Health Patient Portal?
The RWJBarnabas Health Patient Portal is a secure patient portal that allows you access to your medical information. Through the Patient Portal, you can email your visit summaries, access educational materials, and view your current medications, allergies, immunizations, health problems/procedures, and select lab results.

How can I enroll for RWJBarnabas Health Patient Portal?
You can enroll for the RWJBarnabas Health Patient Portal while you are a patient in our facility or in our Emergency Department. You will need to provide a valid email address to a staff member. Upon discharge, you will be provided an access code that allows you to register for the Patient Portal. This Patient Portal Access Code will be printed on your Discharge Instructions directly under your phone number on page 1 of the document.

If enrolling after you have left the hospital, you may either contact the Health Information Management Department (HIM) at the facility you visited or self-enroll at this web address: barnabashealthpatientportal.iqhealth.com/self-enroll. Self-enrollment will ask questions to verify your identity and create a username and password for your account. If you contact the HIM department, you will need to appear in person, show valid ID such as driver’s license and provide a valid email address. At that time you will be provided your access code.

To complete the registration, an email invitation with a secure, unique link will be sent to you. When you click the link, confirm your name, date of birth, zip code, and enter your unique access code that was provided by our staff. Next, choose a username and password. You will then be asked to choose a security question and answer in case you ever forget your password.

Can I enroll to view my children’s medical information?
Yes, parents or guardians of children up to age 13 can access their children’s medical information on the RWJBarnabas Health Patient Portal. You will need to provide a valid email address during your child’s visit to the hospital or visit the HIM department with valid identification after your visit to the hospital. Parental access is terminated just before the child’s 13th birthday. Minors age 13 through 17 cannot be given access to the RWJBarnabas Health Patient Portal because of New Jersey privacy laws that prevent sharing certain medical information with parents.

Can I give permission for someone else to view my medical information, such as a spouse or my adult child?
Yes, any patient age 18 or older can give “proxy” access to another adult. If using self-enrollment, you must use a different email address from the one you used for your personal account to access the other patient’s patient portal. If you would like to add another person’s portal to your account, you must contact the HIM department of the facility the patient visited.

How do I log into RWJBarnabas Health Patient Portal?
Once your account has been set up, you can access your RWJBarnabas Health Patient Portal account anywhere that you have access to the Internet at home, work, school, library, etc. Just visit https://barnabashealthpatientportal.iqhealth.com and sign in using either your email address or the username and your password that you created during registration.

Can I share my password with a family member so I don’t have to sign up for proxy access?
No, this is not recommended. Each person should have his or her own RWJBarnabas Health Patient Portal account. That way, you will always have the choice in the future to stop sharing your information with another person.

How do I change my password?
In the upper right corner of the screen, click on the drop down arrow next to your name. Then, click on “Account,” then the “Update account settings” link to change your password. You will be asked to enter your current password and then your new password.

What should I do if I change my email address?
Please be sure to promptly let us know your new email address, to ensure that you do not miss any notifications. You can stop by any RWJBarnabas Health location and fill out a new registration form. Then, we will send another invitation to your new email address. To ensure the privacy of your medical information, we cannot accept a change of email address over the phone.

What if I have questions or trouble accessing my account?
For assistance with logging into the RWJBarnabas Health Patient Portal, please call the Support Line at (877) 621-8014, available 24 hours a day, 7 days a week. The Support Line can only help with technical questions and will not be able to help with medical questions. For specific questions about the medical information you see in the RWJBarnabas Health Patient Portal, please call the HIM department at the facility in which you were treated.

Viewing Your Health Information

Where does my health information come from?
All of your information is pulled directly from your electronic health record. You will see information from your visits to RWJBarnabas Health locations. It does not contain information from any visits to independent physicians’ offices outside of our organization, even if they are physicians who work with RWJBarnabas Health. Also, information from Behavioral Health visits are not displayed, due to strict privacy laws regarding that information.

How do I view my health information?

• Click the “Clinical Record” button at the top of the screen. Here, you can choose to view different categories of information.
• Along the left hand side you can navigate as you wish through the following categories: Results, Documents, Medications, Procedures, Visit Summaries, Radiology, and Pathology
• Under ‘Visit Summaries’, you are able to download a summary of your care for any of your visits.

What is a “continuity of care document”?
This is an electronic document exchange standard for sharing patient summary information. It includes pertinent information about current and past health status in a form that can be shared by all computer applications. A CCD provides a snapshot in time of specific medical information that can be exported to another medical record system.

Why don’t I see medications I previously took or allergies that I used to have?
"Medications and Allergies" only show currently active information. They do not display past medications or allergies. At every visit, be sure to tell your provider about any changes in the medications you are taking so that the RWJBarnabas Health Patient Portal will have the most up-to-date information.

What if my medical information is incorrect?
If you have any questions about the medical information you see in the RWJBarnabas Health Patient Portal, please contact the Health Information Management Department at the facility that provided your care.

Is there another way to view my health information?
RWJBarnabas Health also supports health records in the Health app, which is available to patients with an iPhone running iOS 11.3 or later. This health records feature in the Health app makes it easy to access and see key parts of your health records, all in one place, including allergies, conditions, immunizations, labs, medications, procedures and vitals.

Once you sign up for the RWJBarnabas Health Patient Portal (see instructions above), you can go to the Health Records section of the Health app, search for our institution, and then log in with the user name and password that you created to access your Patient Portal account. After you log in to the Health app once, your health records will appear in app. Your health record data is kept secure because it is encrypted and protected with the pass code on your iPhone.

Communicating With Your Provider

Can I send a message to the physician that treated me in the hospital?
No, you will not be able to send or receive messages from your care team. Any follow up care should be directed to your primary care physician. If this is an emergency please seek urgent medical attention.

How do I send a message to an outside provider?
You can send your visit summaries to an outside provider. You will need to contact your physician’s office and obtain their “Direct” email address. Due to federal security regulations, you will not be allowed to send to your physician’s unsecure emails such as Gmail, Yahoo, etc.

Click on “Visit Summaries” and then click “Send” next to the Visit Summary you would like to send. You can enter the direct email address, a message, and a contact phone number. When you have finished, click “Send.”

How will I know if I have received a response or a new message is sent to me?
Whenever there is a response or a new message waiting for you on the RWJBarnabas Health Patient Portal, an email notification will be sent to the email address you supplied upon registration. The message itself will only be available on the RWJBarnabas Health Patient Portal. To protect the privacy of your medical information, we will never send medical information directly to your email account.