Long Branch, NJ, September 14, 2020 – Monmouth Medical Center has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.
Monmouth Medical Center is the only hospital in Monmouth and Ocean counties and joins sister RWJBarnabas Health hospital Clara Maass Medical Center in being recognized by Press Ganey, the health care company that develops, distributes and tracks patient satisfaction surveys, for being at or above the 95th percentile for four consecutive reporting periods for the indicator “Staff Work Together to Care for You.”
According to Eric Carney, President and CEO of Monmouth Medical Center and Monmouth Medical Center Southern Campus, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.
“This award is truly a reflection of the amazing work of our employees, and all they do to support their co-workers and care for our community,” he says. “I am so grateful for this remarkable recognition of the outstanding teamwork shown on a consistent basis at Monmouth Medical Center.”
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. For Monmouth Medical Center, the recognition comes on the heels of a host of other national recognitions of the quality of its care, including its 11th consecutive A Hospital Safety Score by the Leapfrog Group, Magnet® recognition of MMC’s nursing professionalism, teamwork and superiority in patient care and inclusion on Newsweek’s 2020 list of Best Maternity Care Hospitals.
“The caregivers and staff of Monmouth Medical Center touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”
About Monmouth Medical Center:
Monmouth Medical Center, an RWJBarnabas Health (RWJBH) facility, along with The Unterberg Children’s Hospital, is a regional teaching campus for Rutgers-Robert Wood Johnson Medical School. As the first hospital in Monmouth and Ocean counties, Monmouth Medical Center offers the most experienced surgeons in robotics and other minimally invasive procedures as well as bariatric and joint and spine surgery. Monmouth Medical Center delivers more babies annually than all other hospitals in Monmouth and Ocean counties combined and the fourth most in the state and was recently one of nine New Jersey hospitals recognized by Newsweek magazine as a top maternity hospital. The hospital offers access to the region’s top cardiologists and the award-winning, nationally recognized RWJBarnabas heart centers. The American Nurses Credentialing Center (ANCC) has conferred Magnet® recognition for Monmouth Medical Center as a reflection of its nursing professionalism, teamwork and superiority in patient care. It is the only hospital in Monmouth and Ocean counties to consistently receive an “A” Hospital Safety Score by The Leapfrog Group, an independent national nonprofit organization. RWJBarnabas Health and Monmouth Medical Center, in partnership with Rutgers Cancer Institute of New Jersey — the state's only NCI-designated Comprehensive Cancer Center — brings a world class team of researchers and specialists to fight alongside patients, providing close-to-home access to the latest treatment and clinical trials.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
CONTACT: Kathy Horan
(732) 546-6317
Kathy.Horan@rwjbh.org