Chinese Medical Program

Kathy Jahnsen
Kathy Jahnsen, Patient Navigator

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About Us

Robert Wood Johnson University Hospital (RWJUH) Hamilton joined RWJ Barnabas Health’s Southern Region Chinese Medical Program in March 2018. The program aims to enhance access to effective, cost-efficient, high-quality health care for Chinese Americans in the area served by RWJUH Hamilton.

Kathy Jahnsen is the Chinese Medical Program Patient Navigator at RWJUH Hamilton. As an immigrant from Hong Kong, Kathy understands the challenges that many Chinese Americans face in the US healthcare system. Fluent in the Chinese languages of Mandarin and Cantonese, Kathy helps Chinese patients to navigate the system so that they receive the safe, high-quality care they deserve. She helps patients to find doctors, make medical appointments, arrange transportation and fill out medical forms. She also accompanies patients to their appointments to provide interpretation services, when needed.

Let’s Be Healthy Together

senior coupleAt RWJUH Hamilton, our goal is to ensure that all patients receive the care and services they need, with easy access to high-quality inpatient and outpatient services, free screenings, community education and low-cost preventive programs. Through our Chinese Medical Program, Chinese patients are assisted on an individual basis to help bridge any cultural or language barriers.

The Chinese Medical Program offers:

  • A highly competent, Chinese-speaking Patient Navigator who understands the language and culture of Chinese-speaking patients, and who helps them access the health and medical care services they need.
  • One-stop help assessing their needs, making appointments, arranging round-trip transportation, assisting with patient forms, and even providing accompaniment to treatments and interpretation, if needed.
  • Communication support by the Navigator with each patients’ referring physician to keep the doctor apprised of medical and treatment updates, enhancing the continuum of care.
  • The multi-dialect Patient Navigator, who serves as a physician liaison who can help coordinate in-hospital care and services and provide translation/interpretation services and support.
  • Timely referrals and appointments for doctors and specialists, outpatient services and additional testing and treatments that patients might need.
  • Personalized case management services that help to take the stress and anxiety out of managing medical care, so patients can concentrate on achieving and maintaining good health.

For more information about the Chinese Medical Program at RWJUH Hamilton, please call 609-495-7634.