Satisfaction & Engagement

The Satisfaction and Engagement Council serves to mentor and empower autonomy in all aspects of nursing through engagement and implementation of nurse driven goals with the purpose to increase satisfaction of both patients and staff.

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Goals:

  • Collaborate with other disciplines in efforts to enhance patient and staff experience.
  • To foster a patient centered family focused environment, while ensuring patient satisfaction and engagement throughout the hospital and post discharge.
  • To effectively identify and improve barriers to patient satisfaction and engagement.
  • Align with nursing leadership to increase staff satisfaction and assure needs are being met.

Patient Stories

  • The sheer cleanliness and newness of the hospital is amazing, and the care is wonderful. I had the same level of care as I ever got in New York. I didn’t have to go through the trouble of traveling, and my friends and family didn’t have to hump through the ...

    Leigh
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  • "I realize how important the human connection is—for example, when somebody holds your hand during a biopsy, or when you come back from surgery and the nurses put their hand on your head and say everything will be fine. A patient should be treated like a ...

    Deval
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  • The neonatologists were always available and the care was amazing. From beginning to end, our experience was unbelievable.

    Dina
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Patient Stories

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