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Your Child’s Nursing Care

What is “Your Child’s Nursing Care”?

The Bristol-Myers Squibb Children’s Hospital collects patient satisfaction information about our inpatient services. Surveys are randomly distributed to our families that experience inpatient care.

Your Child’s Nursing Care is comprised of the following questions:

  • Friendliness/Courtesy of the nurses
  • Promptness in responding to the call button
  • Nurses’ attitude toward requests
  • Amount of attention paid to your and your child’s special or personal needs
  • Degree to which nurses kept you informed using language you could understand
  • Technical skill of nurses

The survey asks patients and their families to rate the care they received on a scale of 1 to 5, with 5 being “very good.”

How do we continue to improve Your Child’s Nursing Care?

  • Patient- and Family-Centered Care is among our top priorities
  • Continuous education is done for all staff related to the Patient and Family Experience
  • We commit to listening and partnering with our patients and families every day

How does Your Child’s Nursing Care rate at BMSCH?

In 2016, 94% of the inpatients at BMSCH that completed a survey rated us as a “5” or “Very Good” when asked about their child’s nursing care.

Patient Stories

  • "I was ready to fight hard. Being a mom with a four year old daughter just made me push harder. I didn't stop living. I didn't stop being a mom."

    Kriss
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  • “It really shows how fortunate I am.”

    Katelyn
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  • "I went to bed and woke up at about 2am with the most severe and indescribable pain in my chest"

    Tom
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Patient Stories

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