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When Difficult Patients Become More Than a Test of Patience

Does your office team know what to do if a difficult patient or family member is encountered? It is not uncommon for people to be anxious about their medical appointments and inevitably some will even be impatient and short-fused.

According to Jim Romer, MA, Director of Psychiatric Emergency Services at Monmouth Medical Center Southern Campus, an affiliate of Barnabas Health, every office should have a plan that outlines how to handle difficult situations. “The first rule of thumb to expect the unexpected,” says Mr. Romer.

To schedule a team meeting at your physician office to establish a patient safety management plan that includes crisis management call Jim Romer at 732.886.4474.